Shipping policy

Shipping Policy

Last updated: 28 August 2026

Thank you for shopping with us!

Processing Times

All orders are carefully prepared and dispatched within 2–4 working days of receiving your order.

During busy periods, sales, holidays, or new product launches, processing times may be slightly longer. If there is likely to be a significant delay with your order, we will contact you as soon as possible.

Please note that working days are Monday to Friday and do not include UK bank holidays.

UK Delivery

We currently deliver throughout the UK.

Standard Delivery: £[X] — estimated 2–4 working days after dispatch
Tracked Delivery: £[X] — estimated 1–3 working days after dispatch
Free Delivery: Available on orders over £[X]

Delivery times are estimates and are not guaranteed. Once your order has been dispatched, delivery times are outside of our control and may occasionally be affected by postal delays.

You will receive a dispatch confirmation when your order has been sent.

Packaging

Your jewellery will be securely and carefully packaged to help protect it during transit.

We aim to use attractive, practical, and where possible recyclable or reusable packaging. Jewellery may be packaged in a box, pouch, gift packaging, or protective postal packaging depending on the item.

International Delivery

At present, we do not offer international shipping.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at esmeturner@icloud.com and we will do our best to help.

Before contacting us, please check that:

Your delivery address was entered correctly.
You have checked with other members of your household.
You have checked any safe places or delivery locations.
You have checked the tracking information, if provided.

If an order is confirmed as lost in transit, we will work with the delivery provider to investigate and, where appropriate, arrange a replacement or refund in accordance with your consumer rights.

Incorrect Delivery Address

Please check your delivery address carefully before placing your order.

If you contact us before your order has been dispatched and provide an alternative address, we will do our best to update it.

If an order has already been dispatched to an incorrect address provided by the customer, we may be unable to redirect it. Any additional postage costs may be the customer's responsibility.

Damaged Packages

We package all jewellery carefully before dispatch. However, if your order arrives damaged, please contact us as soon as possible at esmeturner@icloud.com and include photographs of the packaging and jewellery.

We will assess the issue and work with you to resolve it as quickly as possible.

Returns & Refunds

Our shipping policy should be read alongside our Returns & Refunds Policy.

If you wish to return an item, please contact us at esmeturner@icloud.com before sending anything back. Please do not return jewellery without contacting us first.

Certain personalised or bespoke jewellery items may have different cancellation and return rights, where permitted by UK law.